END OF MONTH SALE NOW ON
END OF MONTH SALE NOW ON

F.A.Q

f.a.q

 

 

When will I receive my order? 

Please account for 2-7 business days processing and 5-35 days shipping time based on location. We ship all around the world!

What is your refund and Returns Policy ?

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:

Email support@onspecial.com.au "Attention Returns Department order # "

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Shipping

To keep prices low we use a number of international and local shipping company's. If you order multiple items they may come from different warehouses and will be shipped individually at our cost.